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Privacy Policy

Effective Date: September 13, 2024

At Tawkai.com, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Tawkai.com, you consent to the practices described in this policy. If you do not agree with this policy, please discontinue use of the site.

1. Information We Collect

We collect both Personal Information and Non-Personal Information when you interact with our platform.

a) Personal Information:

Personal Information is data that can be used to identify you as an individual. This may include:

  • Contact Information: Name, email address, phone number, mailing address.
  • Account Information: Username, password, and other registration details.
  • Payment Information: Credit card or payment details for transactions.
  • User-Generated Content: Data, files, and content uploaded when using our services (e.g., AI-generated content, chat conversations, etc.).

b) Non-Personal Information:

Non-Personal Information is aggregated or anonymized data that does not directly identify you. This may include:

  • Usage Data: Information about your interactions with our site, such as pages viewed, time spent, and navigation patterns.
  • Technical Data: Your IP address, browser type, operating system, device type, and other technical details.
  • Cookies and Tracking Technologies: Information collected through cookies, pixels, or similar technologies that track your behavior on the site.

2. How We Use Your Information

We use your information for a variety of purposes, including:

  • Providing and Managing Services: To create your account, enable access to our AI tools, and facilitate transactions.
  • Personalizing User Experience: To understand your preferences and tailor our services and content to your needs.
  • Communication: To send important information, such as account updates, security alerts, and promotional materials (you can opt-out of marketing communications at any time).
  • Analytics: To analyze user behavior and improve the platform’s functionality, design, and offerings.
  • Legal Compliance: To comply with legal requirements, protect against fraud, and ensure the security of our platform.

3. How We Share Your Information

We respect your privacy, and your information will not be sold or rented to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or performing other services on our behalf. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring organization.
  • Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena, government request, or investigation.
  • Protection of Rights: We may disclose information to protect the rights, property, or safety of Tawkai.com, our users, or others.

4. Cookies and Tracking Technologies

Tawkai.com uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us recognize your preferences and track usage across the site.

Types of Cookies We Use:

  • Essential Cookies: Required for basic functionality and security of the site.
  • Analytics Cookies: Help us understand how visitors use the site to improve performance and user experience.
  • Marketing Cookies: Used to deliver relevant ads and track engagement with marketing campaigns.

You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our services.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We are committed to protecting your personal information and take appropriate security measures to safeguard it from unauthorized access, disclosure, or misuse. These measures include encryption, secure servers, and regular security audits.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Your Rights and Choices

As a user, you have certain rights regarding your personal information:

  • Access and Correction: You can access and update your account information at any time by logging into your account settings.
  • Data Portability: You can request a copy of your personal data in a machine-readable format.
  • Deletion: You may request that we delete your personal information, subject to certain legal requirements.
  • Opt-Out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe instructions included in those communications.
  • Cookies: You can manage cookies through your browser settings or use our cookie management tools, where applicable.

8. Children’s Privacy

Tawkai.com is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make significant changes, we will let you know by email (if applicable) or by posting a prominent notice on our website. Your continued use of Tawkai.com after such changes is a good idea for you to accept the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: noreply@tawkai.com